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Solved: HP Printer Assistant Not Working

 HP printer assistant is a printer management tool that is used for setting up the printer and scanner, ordering supplies, checking the ink level, and much more. Sometimes, after upgrading the Windows version, you may encounter the HP Printer Assistant Not Working problem because after updating the Windows version, HP printer assistant and Windows lose the printer information. But don’t worry. In this blog, you will get to know the simple and easy steps to fix the HP printer assistant not working problem. So, keep reading the blog and follow the below-mentioned guidelines to fix the issues related to HP printer assistant.


Reasons why HP printer assistant not working

Following the possible reasons for HP printer assistant not working issues:

  • Damage to the HP printer assistant tool setup file can stop the working of the HP printer assistant software.

  • Antivirus software can also affect the working of the HP printer assistant.

  • Pending updates for the drivers of HP printers can be the reason for this issue.


In order to fix these issues, you need to reconnect your HP printer or you need to reinstall the printer drivers.


Method 1: Reconnect the printer

Reconnecting the printer can resolve a number of issues. Follow the below-mentioned steps to fix the HP printer assistant not working issue:

  • First of all, go to the desktop and click on the printer icon. This will display the printer setup screen.

  • Then, click on the “connect a new printer” option and continue with the on-screen instructions to reconnect the printer.

  • After reconnecting the printer, try to open the HP printer assistant software on your device to check if the issue is resolved or not. 


Method 2: Reinstall the HP printer software

If still, you are facing the issue even after reconnecting the printer, then continue with this method. Follow the beneath steps to uninstall the HP printer assistant software:

  • To begin with, disconnect the USB from the HP printer.

  • Now, move to the control panel and tap on the “program and feature” option.

  • Then, you will see a list of all programs from which you need to select the HP printer software and then click on the uninstall button.

  • Once you complete the uninstallation of software, restart your computer.


After uninstalling the HP printer assistant software, you need to reinstall it in order to fix the issue. Follow the beneath steps to install the updated version of the software from the official website of HP:

  • First and foremost, go to the official website of HP to download the HP printer assistant software.

  • After clicking on the HP official website link, you will be directed to the login page where you will be prompted to identify the product.

  • Now, click on the printer option and then type your printer model number, followed by, tap on the submit button.


Method 3: Disable the antivirus

Sometimes antivirus thinks that the HP printer assistant is a threat to the system and therefore restricts the HP printer assistant tool to work efficiently. Try to disable the antivirus while working on the printer.  


Usually, the HP printer assistant works without any issue, but still, if you are facing issues then follow the above steps to fix the HP Printer Assistant Not Working problem.

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